Shipping and Return Policy
We are proud to offer free shipping on every product, every day inside the continental USA. (Shipments going to Hawaii and Alaska will incur an additional shipping charge). We use only the most reputable shipping services (UPS, FedEx) and partner with Freight Delivery companies for oversized items. Expedited shipping is available on certain products, except Freight items, at an additional cost. Please contact us (1-800-535-1322) if you would like to expedite your shipment or have any questions.
How do I track my order?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us (1-800-535-1322) and include your name and order number.
If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment.
How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us (1-800-535-1322) and have your order number available so we can check the status.
How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us via phone as soon as possible (1-800-535-1322). Orders are usually shipped out same day. Orders cancelled after they have been shipped will incur our standard restock fee of 10% on items coming via standard UPS or FedEx, and 25% for items coming via Freight Delivery (Including FedEx Freight) as well as all shipping costs. Custom orders can not be canceled once the bed is in production.
Returns & Exchanges
What if my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.
If Shipped via Truck Freight or White Glove
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If damage is not noted fees may apply. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, have the item repaired, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
How do I return my order?
You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Products must be new in box to qualify for a return authorization. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 25% restocking fee, which will be deducted from your refund should you wish to make a return.
If you refuse an order, it will then fall under our standard return policy, where round trip shipping and 25% restocking fee will be deducted from your refund.
- Flex A Beds are not eligible for return and do not fall under our return policy
- Custom orders can not be canceled or returned.
Using our Standard Return Policy:
- Please call us at 1-800-535-1322 to your return your item. We will give you a Return Authorization (RA) number and a return address.
- All returned products must be in new in the original packaging.
- Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase.
All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been used, assembled or modified.
*Additionally, certain products (Mattresses and Flex A Beds) cannot be returned because neither we, nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.